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RETURN & REFUND POLICY


RETURNS AND REFUND POLICY

Thank you for shopping at Posh Candle Co. 

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 15 days of the original purchase of the product. You will be responsible for restocking fee of 15% + shipping charges to help cover processing fees and handling associated with processing your return.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return. If your product was damaged during transit or defective, please contact us with photo proof for a replacement.

To obtain a Return Merchandise Number (RMN), contact us with photo proof that the products are unused:

 

SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are non-refundable and are the responsibility of the customer.

You are responsible for paying the costs of shipping the products back and for the risk of loss of or damage to the product during shipping, both to and from Posh Candle Co. Please package the products in the manner they were provided to you to prevent damage during transit.

When your return is approved, you will be provided with a return label. Once the products have been delivered to us, undamaged, your refund will be processed. 

DAMAGED OR DEFECTIVE ITEMS

If you received a damaged or defective product, please notify us within 72 hours for assistance. Please include photos of the damage or issues with your candle to help us with your claim for replacement. Candles that have been misused are not considered defective. Defects and Damage are  tunneling, broken candle upon delivery and wick will not light.

 Please visit our Candle Care & Safety instructions page to learn more. 

DISCONTINUED OR SALE ITEMS

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded. 

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:


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